To find a stable, secure job in the industry that I am very passionate about. To be able to bring a company to a higher level of sales & obtain new business threw strategic marketing. To provide 20+ years of knowledge to this new company
Resume
Stephen M. Rioux
SRioux07[at]gmail.com
Work Experience
Sept/ 2009 – Present Paul Davis Restoration
Mitigation Manager
Management of all Emergency Services including Mold Remediation, Pack Out, Contents Cleaning, Structural Cleaning, Fire Clean up and Deodorization Services.
 Doubled Sales in 3 Months
 Managed Jobs for Services Described above for Multi-Family Commercial and Residential including Sales, Estimates, Claims Processing and Production
June / 2002 – Sept/ 2009 Grimefighters, Inc 1582 Global CT. Sarasota, FL 34240 941-922-1615
Website www.grimefightersinc.com
General Manager 2002-2006 / President 2006-Sept 2009
Management all Company Operations over 22 Employees and 20 Subcontractors which include the following
 Increased Sales from $800,000 - $3,000,000, Increased Gross Profit Margins from 28% - 71%
 Managed Insurance Repair Projects for Multi-Family Commercial and Residential including Sales, Estimates, Claims Processing and Production.
 Set up Complete Company Organizational Structure and Job Process Flow Charts to Improve Customer Satisfaction and developed accountabilities
 Set up marketing routes and held project managers accountable for documenting sales calls and achieving sales goals
 Conducted weekly meetings, trained technicians in safety, drying procedures and psychrometry and all services provided by Grimefighters according to IICRC Standards
 Set up organizational systems to manage projects and job costing, process insurance claims documentation, track equipment, Accounting system and prepared budgets
 Set up & trained company with Quickbooks, Xactimate and JPP and customer 24/7 online access to job information Improving customer communication
 Added Mold Remediation and Reconstruction Services to Grimefighters and Set up, Trained and Managed Project Managers to accomplish objectives
 Improved Job Production by reducing average file life by 55%.
 Trained Company in Thermal Drying System (Tes) Achieving Drying times on most jobs less than 48 Hours
 Set up Fleet management using GPS and integrated GPS Time Clock to link Time Data for processing payroll and job costing. Reduced Fuel Consumption by 15%
 Reason for Leaving- Former Owners took the Business back due to Default on the note. Could not obtain financing to manage cash flow due to Accounts Receivable problems.
Grimefighters, Inc is a Full Service Restoration company for 30 Years. Grimefighters offers the following services: Water, Fire and Mold Damage Restoration including complete Mold Remediation and complete Insurance Repair Services, Florida General Contractor License # CBC011255, Carpet and Upholstery Cleaning, Tile and Grout Cleaning, Oriental Rug Cleaning.
May 1988 - April 2001 Certified Cleaning, Inc Portland, ME 04101 207-772-4500
Sales Manager 1988 -1990 / President 1990-2001
 Owned and operated Cleaning and Restoration Company
 Specialized in Carpet & Upholstery Cleaning and Water Damage Restoration.
 Managed over 12 Employees and 10 Subcontractors
 Corporate Office in Portland, Me. Additional locations set up in Auburn Me, Fort Myers FL, Vernon TX, Conway AK. Sold off all locations separately.
 Sold Business in Maine in 1998 and Moved to Florida to operate Fort Myers Location
Nov. 1986 - May 1988 Diane Turton Realtors Spring Lake & Seagirt, NJ Offices 201-449-4441
 Million Dollar Sales Associate
 Sold over 4 Million in 18 Months
ï‚§ï€ Trained new associates
ï‚§ï€ Top Listor for several Months
References
Steve Andrews
(828) 369-2534
Relationship: Bridgepoint and Prochem Representative and Instructor for IICRC Certification Courses
Steve Poulos
3505 Hollandsworth CT.
Greensboro, NC 27409
(336) 299-2299 Work
(336) 393-0500 Home
Relationship: Bridgepoint Representative who instructed IICRC Certification Courses. He used to own a Bridgepoint store in North Carolina that I purchased my supplies from and received advise for my business. He is very knowledgeable in the Carpet Cleaning industry and has alot of passion for the business with over 25 Years experience.
Rob Dulac
Bridgepoint of Arkansas
(501) 771-1416 Distributor
Relationship: Bridgepoint Distributor, Equipment Supplier. Gene Dulac and Rob Dulac sold one of the Certified Cleaning Businesses that my Partner and I started in 1996.
Education
1983 - 1985 Central Maine Community College Auburn, ME 04210
ï‚§ï€ Associate Degree - Mechanical Design Drafting
1978 - 1982 Lewiston High School 156 East Ave Lewiston, Me 04240
ï€ ï€ ï€ ï€ ï‚§ï€ Machine Tool Technology
Interests
Motor sports, Water sports, Fitness, Outdoor Activities, computers, Volunteer Work
Associations
Current Member of SCC Sarasota Chamber of Commerce, LLSA Longboat Lido St Armands Chamber of Commerce, BBB Better business Bureau. SPHCC Sarasota Plumbing Heating and Cooling Contractors Association, BMI - Building Managers International, CAI- Community Association Institute. ISCT - International Society of Cleaning Technicians.
CAI - Community Association Institute Member since 2002
Committees: Currently Serving as Chairman of the Membership Committee. Responsible for oversight of all Recruiting Activities including New Member orientation and Membership Retention and Program Registration. Achieved Membership increase from 350 Members to over 525 Members while serving on the Membership Committee. Task performed; Directed Membership meetings prepared Agendas and kept all Committee members focused and trained on the objective of the committee to fulfill the mission CAI. Also served as a volunteer on the Newsletter Committee. Very active and involved in all events of CAI since 2002 and our company has served for over 20 years.
Continuing Education Classes: (2 Hour Approved Class by State of Florida) Instructor of Continuing Education Class for Property Manager Associations and Board Members entitled Mold and Moisture Inspection and Remediation. Prepared complete class outline and slide presentation and handouts and conducted and Q & A session after the classes.
SPHCC- Sarasota Plumbing Heating and Cooling Contractors Association Member since 2002
Attended all major functions and every Monthly meeting. Responsible for contacting all members for every monthly meeting to obtain accurate head count and coordinate with the meeting place for any last minute changes to insure the meetings would run smoothly. Volunteered to help increase membership and involve Plumbers to be more involved in the association.
Continuing Education Classes: (2 Hour Approved Class by State of Florida) Instructor of Continuing Education Class for Property Manager Associations and Board Members entitled Mold and Moisture Inspection and Remediation. Prepared complete class outline and slide presentation and handouts and conducted and Q & A session after the classes. Very active and involved in all events of PHCC since 2002 and our company has served for over 20 years.
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